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Customer Service

Help When People Need It Most

When facing a serious illness or medical condition, an individual’s focus should be on getting well. But having to navigate the health care system, find support, and manage potential barriers can be overwhelming. That’s where our case managers come in.

Independence Administrators has a team of registered nurses, health coaches, and case managers to help. They use their health care expertise, compassion, and knowledge of your plan member’s benefits to help navigate the health care landscape. They work with them to help develop care plans and support physicians’ treatment plans; identify potential obstacles; and provide solutions wherever possible. Our nurses can help coordinate care between members and their entire health care team, including caregivers, patient support systems, and community resources.

Our case managers became nurses so they could help people. At Independence Administrators, they have that opportunity.

Need to talk with Customer Service? Call us at the number on the back of your ID Card.